Refund policy
Last updated: July 7th, 2026
Final Sale Items
Because trading card values fluctuate and condition/grading is verified at time of sale, the following are final sale and not eligible for return due to buyer’s remorse or market price changes:
• Sealed booster packs, boxes, and other factory-sealed product, once shipped
• Professionally graded cards (PSA, BGS, CGC, etc.)
• Single cards described and sold “as-is” per the listing’s stated condition
What IS Eligible for a Return or Refund
You may request a refund, replacement, or store credit within 7 days of delivery if:
1. Item arrived damaged — e.g., a cracked graded card slab, bent sealed product, or damaged packaging affecting the item.
2. Item is not as described — the item you received materially differs from the listing (wrong card, wrong set, misrepresented condition/grade).
3. Wrong item shipped — we made a fulfillment error.
4. Suspected counterfeit — you have reason to believe the item is not authentic.
How to Request a Refund:
1. Email sales@saikoducktcg.com within 7 days of delivery with your order number.
2. Include clear photos/video of the item, the shipping label, and packaging (required for damage and authenticity claims).
3. We will respond within 2 business days with next steps.
Unboxing video recommendation: For high-value items, we recommend recording an unboxing video. This significantly speeds up resolution of damage or missing-item claims and may be required to process certain claims.
Refund Method
Approved refunds are issued to your original payment method within 7–21 business days of approval. Original shipping charges are non-refundable except when the return is due to our error (wrong/damaged item). Return shipping is paid by us only when the claim is due to our error; otherwise the customer covers return shipping.
Not Covered
• Buyer’s remorse or change of mind on sealed or graded product
• Market value changes after purchase
• Claims submitted more than 7 days after delivery
• Damage caused after delivery (e.g., improper storage)
• Grading company assessment disagreements (the grade on an encapsulated card is final and set by the grading company, not by us)
Order Cancellations
Orders can be canceled for a full refund only if they have not yet shipped. Once an order shows a “shipped” tracking status, it cannot be canceled — please follow the return process above once received.
Contact
Saiko Duck TCG LLC
223 W Paseo De Cristobal, San Clemente, CA 92672
sales@saikoducktcg.com